Open Today 10 AM – 9 PM
Admission is free from 5 to 9 PM on ICA Free Thursdays.

Buy Tickets

Museum admission tickets are now available through the month of April. Reserve now

Plan Your Visit

Please note that the ICA Store is closed April 1 + 2 for inventory. Select galleries are currently closed for the installation of upcoming exhibitions. See what’s on view

    Under the direction of the Retail Sales Manager, the Retail Floor Supervisor for the ICA Store is responsible for the day to day operations of the physical ICA Store including providing a high level of customer service to visitors in a friendly, prompt and proactive manner, selling store merchandise, and maintaining the store appearance and. The Retail Floor Supervisor will assist in directing and guiding sales associates to carry out the priorities during their daily shifts.

    The Retail Floor Supervisor must be available to work evenings, weekends, holidays, and occasionally during special events/performances. This position is required to work onsite.

    The Retail Floor Supervisor contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

    Working at the ICA:

    • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.

    Responsibilities:

    • Serve as a role model for the sales team by providing a high level of customer service to store visitors, a keen understanding of all ICA Store products, and a positive attitude for the store and the institution.
    • Operate the Point of Sale (POS) system and process sales transactions for store customers.
    • Proactively engage with store visitors with the goal of selling products.
    • Supervise and direct sales associates while on the floor, including following all ICA Store policies and procedures, and report issues and concerns to Retail Sales Manager.
    • Open and/or close the store, execution of POS/closing reports and reporting on sales activity, shrinkage/theft control.
    • Unpack, inspect, and store incoming merchandise.
    • Maintain stockroom and inventory organization.
    • Maintain store appearance, and merchandise presentation on a daily basis.
    • Restock merchandise in store.
    • Under the direction of the Retail Sales Manager, work on fulfillment and customer service needs. 
    • Assist Retail Sales Manager in planning and execution of specialty retail sales events and book signings.
    • Maintain a presentable personal appearance and follow the dress code provided by store management. 
    • Maintain a well-informed and working knowledge of exhibitions, programs, and schedule of events
    • Required to work weekend hours (mandatory), at least one evening, and holidays.

    Qualifications:

    • Possess the ability to supervise the retail store and staffing of a public space
    • Strong customer service and communication skills
    • Possess the ability to remain calm under pressure, use good judgement and respond effectively to customer and staff concerns
    • A self-starting attitude with the initiative to keep oneself informed and on-task
    • Ability to work well with a team and on individual tasks
    • Ability to troubleshoot and respond effectively during high-volume periods
    • Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors and vendors
    • Ability to work a flexible schedule including evenings, weekends (required), and occasional holidays
    • Must be reliable, punctual, honest, and have a team player attitude
    • Must be able to exchange accurate information with departments, and with diverse and multigenerational staff and visitors.

    Physical Requirements

    • Possess ability to work and move about in a retail and office setting and use computer-based systems (e.g. computer, register, credit card machine, printer)
    • Prolonged periods of remaining stationary working on a computer-based equipment, standing and/or moving about in the museum store.
    • Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials.
    • Ability to lift up to 30 pounds, pushing, pulling and gripping.

    This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

    Pay Rate:  $21.50

    Pay rate is based on meeting minimum qualifications.

    ICA Compensation

    Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

    Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

    How to Apply:

    Interested candidates should send a resume and letter of interest to icastore@icaboston.org and jobs@icaboston.org. When applying, please include “Retail Floor Supervisor” in the subject line.


    The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

    Other Locations:

    Seaport Studio
    100 Pier 4 Blvd, Second Floor
    Boston, MA 02210

    ICA Watershed
    256 Marginal Street
    Boston, MA 02128

    The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

    As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

    The Visitor Services Supervisor, reporting to the Visitor Services Manager, is responsible for providing oversight and support to the Visitor Services team. The role involves supervision of Visitor Services staff, serving as the onsite point-person for customer service as related to the Visitor Services department, assisting with Tessitura ticketing operations, and contributing to data and sales reporting.

    The Visitor Services Supervisor must be available to work evenings, weekends, holidays, and performances/special events. This full-time, hourly position is required to work onsite.

    The Visitor Services Supervisor contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

    Please note:

    • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of the first day of work.

    Responsibilities:

    Supervisory

    • Provide daily onsite supervision to the Visitor Services staff to ensure assigned tasks are completed on time and appropriately, and guidelines and protocol are being followed at all times, as set forth by the Visitor Services Manager. In absence of Visitor Services Manager, handle any VSA corrective actions needed regarding customer service and or enforcement of guidelines and policies. Document staff incidents to Visitor Services Manager.
    • Act as a resource and guide for the Visitor Services team in customer service matters as they relate to the Visitor Services department
    • Assist Visitor Services Manager with hiring and onboarding new VSA staff; assist in interviews, training, coaching and onboarding
    • Provide ad hoc coaching to Visitor Services Associates in accordance with ICA and Visitor Services Handbooks and ICA Quality of Service Training
    • Maintain resource guides for Visitor Services staff to maintain well informed & working knowledge of exhibitions, programs, and schedule of events to provide to visitors
    • Assist Visitor Services Manager with in-the-moment scheduling needs to ensure appropriate coverage; manage daily schedule and attendance to include callouts, shift coverage, tardiness
    • Assist the Visitor Services Manager in planning and presenting at regular Visitor Services staff meetings; assist in ensuring staff are knowledgeable on and following institutional policies and procedures and participating in organizational meetings, trainings, and events
    • Regularly meet with Visitor Services Manager to provide feedback on staff performance and attendance
    • Collaborate with security and gallery staff in-the-moment to ensure visitor safety and ICA museum property at all times
    • Assist Visitor Services Manager with box office operations as assigned
    • Assist Visitor Services Manager with administrative tasks as assigned

    Customer Service

    • Ensure Visitor Services staff is adhering to the ICA’s Quality of Service Training by acting as a resource on best practices and providing ongoing coaching and guidance to staff
    • Assist in managing the daily operations for admissions and box office with high emphasis on customer service, organization, and efficiency, ensuring all visitors are attended to professionally and promptly
    • Maintain a well-informed and working knowledge of exhibitions, programs, and schedule of events
    • Assist with facilitating crowd control during busy museum periods and special events
    • Manage inventory and distribution of printed materials at the Visitor Services desk
    • Provide Director of Visitor Operations with visitor feedback through regular manager/supervisor meetings

    Tessitura

    • Maintain Tessitura performance builds for regular and recurring events and performances as directed by the Visitor Services Manager
    • Assist Visitor Services Manager with TNEW maintenance as needed
    • Process library memberships as assigned
    • Troubleshoot technical issues with Tessitura in the moment

    Onsite Membership

    • Provide support to the VSA team members for onsite membership sales. Act as a resource for Visitor Services team for questions or issues regarding onsite memberships
    • Meet regularly with Visitor Services Manager to share feedback on onsite membership sales and processes
    • Assist the Membership department with administrative support and data entry as needed

    Financial

    • Manage daily cash deposits and keep visitor services desk stocked with required cash for change when manager not on site
    • Track visitor attendance

    Qualifications:

    • Possess the ability to supervise the operations and staffing of a public space
    • Strong customer service and communication skills
    • Possess the ability to remain calm under pressure, use good judgement, and respond effectively to visitor and staff concerns
    • A self-starting attitude with the initiative to keep oneself informed and on-task
    • Ability to work well with a team and on individual tasks
    • Ability to troubleshoot and respond effectively during high-volume periods
    • Ability to work a flexible schedule including evenings, weekends, and occasional holidays
    • Must be reliable, punctual, honest, and a team player attitude
    • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors

    Physical Requirements:

    • Prolonged periods of remaining stationary working on a computer
    • Ability to move about in the office to access files, printers, etc.
    • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
    • Must be able to exchange accurate information with visitors, staff, departments, and vendors.
    • Ability to see, listen, and talk for extended periods in person, over the telephone and computer, and understand printed materials

    This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

    Starting Salary: $21.50 per hour
    Starting compensation is based on meeting minimum qualifications.

    ICA Compensation

    Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

    Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

    Interested candidates should send a resume and letter of interest to bthurston@icaboston.org. When applying, please include “Visitor Services Supervisor” in the subject line.


    The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

    Other Locations:

    Seaport Studio
    100 Pier 4 Blvd, Second Floor
    Boston, MA 02210

    ICA Watershed
    256 Marginal Street
    Boston, MA 02128

    The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

    As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.