Position Title:             Director of Communications                            

    Department:               Communications + Marketing             

    Reports to:                 Chief Communications and Marketing Officer             

    Position Status:          Full Time, Salaried, Exempt    

    Overview: The Director of Communications develops and executes communications activities to enhance awareness and visibility of the ICA among a broad range of local and national audiences. The Director works collaboratively across the museum to identify, plan, and implement cross-platform communications strategies to advance institutional objectives and goals. The Director of Communications reports to the Chief Communications and Marketing Officer (CCMO) and is responsible for the development of a comprehensive public relations plan, managing day-to-day relationships with the media, social media, and developing departmental and institutional writing. This position oversees the Communications Coordinator and the Marketing Associate, Content and Digital, to collectively effectuate greater audience development and awareness of ICA’s exhibitions, programs, and activities.

    The Director of Communications contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

    WORKING AT THE ICA: 

    1. All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of the first day of work. 
    2. The ICA offers the flexibility of a hybrid work week, which averages three days a week onsite for employees who are eligible to work remotely (subject to change, and at managers discretion).

    Responsibilities:

    • Develop and execute strategic communications campaigns across PR and social media to increase visibility and public awareness of the ICA and its activities (e.g., exhibitions, performances, programs, acquisitions, events, leadership profiles)
    • Write, proof, and copyedit press materials, pitch letters, social media posts, and other promotional content; proactively reach out to and follow up with press and social media influencers; respond to media inquiries; manage relations with artists and institutional partners.
    • Provide media relations counsel to the museum director, leadership, and colleagues, including talking points, FAQ, and guidance on crisis management.
    • Manage and train the Communications Coordinator and public relations consultants to augment ICA coverage and output, reviewing and editing press materials, and ensuring adherence to institutional promotional strategies, talking points, and best practices
    • Maintain and build professional relationships with the press, media, and social media influencers.
    • Oversee the maintenance and build effective contact lists of international, national, regional, and local press and social media influencers.
    • Working with the communications team, fulfill media requests and coordinate requested additional media needs, including scheduling interviews, TV and photo shoots, escorting photographers, sending requested images, and providing appropriate information.
    • Develop, produce, and execute press previews and other special events for the media and influencers; hire photographers; coordinate with Marketing, Special Events, and other ICA staff as needed.
    • Working with Marketing and Communications colleagues, share reports on ICA coverage with ICA colleagues and leadership; monitor, track, and archive ICA media coverage.
    • Write copy, proof, and project manage a variety of institutional communications projects, including annual reports and other publications as needed, ensuring accuracy and adherence to ICA style and brand.
    • Produce or oversee production of compelling content (text, interviews, images, videos) about all aspects of the ICA, including exhibitions, the collection, programs, performances, donors, members, and staff, to engage audiences and increase online engagement and followers
    • Collaborate across the institution to develop, coordinate, and assess initiatives for onsite engagement with ICA content (onsite videos, brochures, etc.) to enhance the visitor experience 
    • Supervise Marketing Associate, Content and Digital in the development, maintenance, and growth of ICA social media and other digital platforms as relevant; collaborate with institutional partners and influencers; track and analyze performance to increase engagement and followers.
    • Supervise the Marketing Associate, Content and Digital in developing and executing content ideas across social media, eNews, and other platforms as relevant, ensuring adherence to ICA brand, voice, and messaging.
    • Collaborate with CCMO and Senior Marketing Manager on campaign ideas and the intersection of digital content with marketing initiatives and goals.
    • Manage the strategy, calendar, and workflow system for social media, collaborating with the CCMO, Senior Marketing Manager, and Marketing Associate to identify key messages, create compelling content that aligns with marketing goals, and maintain clear, effective, and on-brand communications.
    • Work with Marketing and Communications colleagues to manage ICA image and video needs, hiring photographers/videographers as needed, and working with galleries/artists to establish reproduction rights across all communication platforms, including advertising, web, magazine, and editorial opportunities.
    • Oversee partnership for Bloomberg Connects: Develop and execute strategies for onsite visibility and engagement with the content; ensure ICA information and content is uploaded and accurate; track and assess audience usage and engagement, implementing changes and improvements accordingly; keep on top of trends in onsite mobile experiences to drive further development.
    • Working with the CCMO and other Marketing and Communications colleagues, track and manage relevant marketing budget line items (e.g., photography, video, consultants, events, travel, and entertainment for media visits)
    • Other duties as assigned
    • Occasional weekend and evening hours as needed to facilitate media, special events, and content production requests.

    Qualifications:

    • Bachelor’s degree in Communications, or other relevant areas, with a minimum of 7 years of related Communications experience.
    • Exceptional communication skills, both written and oral.
    • Strong, established relationships with media organizations, reporters, and editors; familiarity with deadlines and news cycles.
    • Strategic thinker with experience in leveraging institutional goals through communications platforms.
    • Excellent organizational skills with the ability to manage multiple projects simultaneously, often under tight deadlines.
    • Knowledge of and interest in contemporary art and culture.
    • Candidates should be prepared with a portfolio of writing samples, including press releases and relevant news stories.

    Physical Requirements:

    • Prolonged periods of remaining stationary working on a computer, or standing during events, photo shoots, and media coverage.
    • Possess mobility to work in an office setting and use office equipment; move throughout museum, in the gallery spaces to work with media outlets, and travel between different building locations.
    • Must be able to lift up to 15 pounds at a time.
    • Ability to see, listen and talk for extended periods in person, over the telephone and computer to exchange accurate information with departments, vendors, staff, media and other constituents, and to understand printed materials

    This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

    Starting Salary: $115,000.00 Annual

    Starting compensation is based on meeting minimum qualifications.

    Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. 

    The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

    Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

    How to Apply:

    Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Director of Communications” in the subject line.


    The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

    Other Locations:

    Seaport Studio
    100 Pier 4 Blvd, Second Floor
    Boston, MA 02210

    ICA Watershed
    256 Marginal Street
    Boston, MA 02128

    The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

    As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

    Position Title:             Marketing Assistant

    Department:               Communications + Marketing

    Reports to:                  Senior Marketing Manager

    Position Status:         Full-time, fixed term, limited benefits (through June 2026)  

    Overview: The Marketing Assistant role supports and develops successful marketing campaigns and engagement of audiences for the ICA. Reporting to the Senior Marketing Manager, the Marketing Assistant supports the Marketing and Communications department in executing marketing campaigns, creating content, and analyzing performance metrics. This position contributes to the production of a variety of marketing materials, with a strong focus on building and supporting the website, email, and social media channels. This person is a team player who works cooperatively with departments across the museum to develop consistent, on-brand messaging and visual representations of the museum. Employing knowledge of contemporary art, the individual would utilize verbal, written, and visual communication to enhance the ICA’s marketing and communications to grow all segments of audiences.

    The Marketing Assistant contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

    WORKING AT THE ICA: 

    1. All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of the first day of work. 
    2. The ICA offers the flexibility of a hybrid work week, which averages three days a week onsite for employees who are eligible to work remotely (subject to change, and at managers discretion).

    Responsibilities:

    • Assist with the day-to-day activities within the department to successfully advance the ICA’s marketing and communications strategy and goals
    • Assist in the development and execution of multi-platform marketing campaigns for exhibitions, events, educational programs, ICA Store, and other institutional initiatives, including copy and asset generation, ensuring content is on brand and in ICA style
    • Help build events and content on icaboston.org and assist with general web content maintenance
    • Plan, format, and execute ICA eNews to support the overall marketing strategy for exhibitions, programs, membership, and other initiatives.
    • Assist Senior Marketing Manager with list maintenance and reporting in CRM (Tessitura) and ESP (Wordfly)
    • Upload ICA events to ArtsBoston calendar, the Boston Calendar, and other online listings per institutional and marketing priorities
    • Assist with monthly First Friday events, press previews, photoshoots, and other events as required
    • Assist in marketing asset organization and upkeep, including writing alt-text and selecting “best-of” images
    • Assist Marketing Associate with brainstorming, ideating, and developing compelling branded social media content, both videos and traditional posts, to further engagement and institutional goals and priorities
    • Capture video footage at the museum (onsite) for social media, collaborating with the Marketing Associate and Director of Communications for usage
    • Produce and edit vertical video content for social media
    • Upload content to Bloomberg Connects, YouTube, and other digital platforms as needed
    • Support the Senior Marketing Manager and Marketing Associate in tracking and analyzing the performance of marketing campaigns and social media activities, providing reports and recommendations for improvement.
    • Process departmental credit card bills, invoices, maintain budget tracking spreadsheet, and binder.  
    • Support the Chief Communications and Marketing Officer with administrative tasks and other duties as needed.
    • Other tasks may be assigned

    Qualifications:

    • Must have exceptional communication (oral and written) skills, social media fluency, attention to detail, and creative thinking
    • Video editing and basic graphic design experience required
    • Demonstrated computer skills and experience using MS Office suite, Word, PowerPoint, Excel, and Adobe Premiere (or equivalent)
    • Exceptional communication (oral and written), organizational, and interpersonal skills, and attention to detail
    • Ability to work independently and within a team environment
    • Strong interest in marketing, museums, and contemporary art
    • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents, including staff, visitors, and vendors
    • Some nights or weekends may be required

    Physical Requirements:

    • Prolonged periods of remaining stationary working on a computer, standing and/or moving about the office, museum and other locations.
    • Ability to move about in the office to access files, printers, etc.
    • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
    • Must be able to exchange accurate information with staff, departments, and vendors.
    • Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials

    This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements, or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    This is a fixed term position and is eligible for limited benefits.

    Starting Salary: $46,000.00 Annual

    Starting compensation is based on meeting minimum qualifications.

    Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge.

    The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

    Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

    How to Apply:

    Interested candidates should send a resume, letter of interest, and video samples to jobs@icaboston.org. When applying, please include “Marketing Assistant (FxT)” in the subject line.


    The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

    Other Locations:

    Seaport Studio
    100 Pier 4 Blvd, Second Floor
    Boston, MA 02210

    ICA Watershed
    256 Marginal Street
    Boston, MA 02128

    The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

    As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

    Position Title: Helpdesk Analyst 

    Department: Information Technology  

    Reports to: Director of IT Operations & Strategy 

    Position Status: Full Time, Salary Exempt, At Will 

    Overview: The Helpdesk Analyst is responsible for providing front line support and response for all end-user support requests. This position is responsible for the management of the IT ticket queue, including dispatching tickets to second tier support and vendors, managing moves, addition and deletion of users, imaging and deployment of user devices; providing on-time training for end users, in addition to other IT projects and tasks. The position reports to the Director of IT Operations and Strategy and works collaboratively and autonomously. Occasional nights and weekend work may be required to support the IT infrastructure of the ICA. 

    The Helpdesk Analyst contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.  

    WORKING AT THE ICA: 

    1. All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.  
    1. The ICA offers a hybrid work week, which averages three days a week onsite for employees eligible to work remotely (subject to change, and at managers’ discretion).  

    Responsibilities: 

    • Provide front line management and resolution of trouble tickets submitted by end users or tickets generated internally from the IT team including cross platform Windows and Mac – support for MS Office, file and print access, application access, presentation support etc. 
    • Maintain detailed service records in the ticketing system to document end user issues and resolution and/or escalation details. 
    • Provide onboarding and off-boarding of staff and other individuals including user IDs, mailboxes, phone profiles, SharePoint and Microsoft Teams. 
    • Provide just in time training and support for end users as needed. 
    • Manage device inventory, in addition to imaging of devices and management of end user software portfolio. 
    • Manage software updates and mass software deployments. 
    • Maintain and continually update IT documentation related to frontline support including but not limited to new employee onboarding documents, frequently asked questions and how-to instructions to facilitate ease of access and use of ICA technology. 
    • Assist with maintaining local network (switches, VLANs, cable plant, VMWare infrastructure) and wide-area communication networks and maintenance and configuration of firewall to ensure reliable and secure network access for business applications. 
    • Participate in project management of large deployments and upgrades; contribute to defining departmental direction and prioritizing long term projects. 

    Qualifications: 

    • A minimum of two years’ experience in a frontline IT support role in a multiplatform environment particularly Windows and Mac in a professional organization, ideally in a nonprofit, cultural or public facing institution. 
    • A Bachelor’s degree preferably in a technology related area, or an Associate’s degree in a technology related area plus equivalent work experience or an equivalent mix of applicable certifications and work experience. 
    • A demonstrated ability to work collaboratively and independently. 
    • Ability to communicate and present information in a clear and concise manner; excellent verbal and written communication skills  
    • Ability to problem solve through analysis of issues and use of critical thinking  
    • Ability to handle and maintain sensitive and confidential information with a high degree of professionalism and discretion. 
    • Commitment to working with a diverse constituent base 
    • Must be able to work odd hours and be on call after work hours and weekends as needed. 

    Physical Requirements: 

    • Prolonged periods of remaining stationary such as when working on a computer, and speaking on the phone 
    • Ability to listen and talk for extended periods in person, over the telephone, and computer 
    • Possess mobility to work in an office setting and use office equipment, move about throughout the museum and other ICA facilities when necessary 
    • Must be able to exchange accurate information with staff, vendors and other constituents 
    • Ability to push and pull doors, keyboarding and gripping 
    • On occasion, you may need to lift up to 30lbs and/or get on a ladder with the ability to utilize a range of motions overhead. 

    This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements, or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 

    The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.  

    Starting Compensation: $65,000.00 Annual 

    Starting compensation is based on meeting minimum qualifications. 

    Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge.   

    The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.  

    Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.  

    How to Apply: 

    Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Helpdesk Analyst” in the subject line. 


    The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

    Other Locations:

    Seaport Studio
    100 Pier 4 Blvd, Second Floor
    Boston, MA 02210

    ICA Watershed
    256 Marginal Street
    Boston, MA 02128

    The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

    As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.