The ICA is closed from Dec 30 through Jan 6.

Holiday Hours

The ICA will be closed Mon, Dec 30 – Mon, Jan 6 and will reopen on Tue, Jan 7 for regular operating hours.

The Events Coordinator, under the direction of the Director of Events, is responsible for supporting the coordination, planning, and execution for a wide variety of events for the institution at the ICA’s Seaport and Watershed locations. The Events Coordinator will also collaborate on select external co-hosted events. This position is required to be present at all events, which includes evening and weekend hours. This is a full-time, salaried position.

The Events Coordinator contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Please note:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.
  • The ICA offers a hybrid work week, which averages three days a week onsite for employees eligible to work remotely (subject to change, and at managers’ discretion).

Responsibilities:

  • Assist in the organization of the ICA’s general calendar of events
  • Participate in the planning and execution of a portfolio of donor and member events, including but not limited to, the ICA Gala, Women’s Luncheon, exhibition openings, private donor events, member parties, lecture receptions, and ICA Watershed Community Events
  • Assist the Director of Events with event design, including but not limited to the execution of basic floor plans, the selection and management of rental furniture, and ordering floral and/or additional décor as needed
  • Work with the Director of Events on additional donor, social programming, community partner events, holiday promotions and ICA Wine + Coffee Bar events, as opportunities arise
  • Assist with all planning, staffing, and logistics for First Fridays, a long-standing, monthly event series, taking place the first Friday of every month (with exception of January)
  • Manage the invitation and RSVP process for all events
  • Prepare letters of agreement with outside vendors and process invoices
  • Assist in tracking departmental budgets and expenses as related to event production
  • Develop strong working relationships with ICA staff across departments

Qualifications:

  • 1-3 years of experience in events related positions
  • Proficiency with Microsoft Office Suite (Word and Excel, PowerPoint, Publisher)
  • Strong professional interpersonal, verbal, and written communication skills with a proven ability to communicate clearly, effectively, and persuasively
  • Ability to problem solve; detail-oriented, with the ability to manage multiple projects and deadlines
  • Ability to be collaborative, use good judgement, and maintain a high level of discretion and donor confidentiality
  • Interest in contemporary art
  • Some evening and weekend work required

Physical Requirements:

  • Prolonged periods of remaining stationary such as working on a computer and speaking on the phone
  • Ability to listen and talk for extended periods in person, over the telephone, and computer
  • Possess mobility to work in an office setting and use office equipment, move about throughout the museum, and travel to offsite meetings when necessary
  • Must be able to exchange accurate information with donors and other constituents
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Starting Compensation: $50,000.00 Annually
Starting compensation is based on meeting minimum qualifications.

ICA Compensation:

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Events Coordinator” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The Visitor Services Supervisor, reporting to the Visitor Services Manager, is responsible for providing oversight and support to the Visitor Services team. The role involves supervision of Visitor Services staff, serving as the onsite point-person for customer service as related to the Visitor Services department, assisting with Tessitura ticketing operations, and contributing to data and sales reporting. The Visitor Services Supervisor contributes to a culture of collaboration, community and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

The Visitor Services Supervisor must be available to work evenings, weekends, holidays, and performances/special events. This full-time, hourly position is required to work onsite.

Please note:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of the first day of work.

Responsibilities:

Supervisory

  • Provide daily onsite supervision to the Visitor Services staff to ensure assigned tasks are completed on time and appropriately, and guidelines and protocol are being followed at all times, as set forth by the Visitor Services Manager. In absence of Visitor Services Manager, handle any VSA corrective actions needed regarding customer service and or enforcement of guidelines and policies. Document staff incidents to Visitor Services Manager.
  • Act as a resource and guide for the Visitor Services team in customer service matters as they relate to the Visitor Services department
  • Assist Visitor Services Manager with hiring and onboarding new VSA staff; assist in interviews, training, coaching and onboarding
  • Provide ad hoc coaching to Visitor Services Associates in accordance with ICA and Visitor Services Handbooks and ICA Quality of Service Training
  • Maintain resource guides for Visitor Services staff to maintain well informed & working knowledge of exhibitions, programs, and schedule of events to provide to visitors
  • Assist Visitor Services Manager with in-the-moment scheduling needs to ensure appropriate coverage; manage daily schedule and attendance to include callouts, shift coverage, tardiness
  • Assist the Visitor Services Manager in planning and presenting at regular Visitor Services staff meetings; assist in ensuring staff are knowledgeable on and following institutional policies and procedures and participating in organizational meetings, trainings, and events
  • Regularly meet with Visitor Services Manager to provide feedback on staff performance and attendance
  • Collaborate with security and gallery staff in-the-moment to ensure visitor safety and ICA museum property at all times
  • Assist Visitor Services Manager with box office operations as assigned
  • Assist Visitor Services Manager with administrative tasks as assigned

Customer Service

  • Ensure Visitor Services staff is adhering to the ICA’s Quality of Service Training by acting as a resource on best practices and providing ongoing coaching and guidance to staff
  • Assist in managing the daily operations for admissions and box office with high emphasis on customer service, organization, and efficiency, ensuring all visitors are attended to professionally and promptly
  • Maintain a well-informed and working knowledge of exhibitions, programs, and schedule of events
  • Assist with facilitating crowd control during busy museum periods and special events
  • Manage inventory and distribution of printed materials at the Visitor Services desk
  • Provide Director of Visitor Operations with visitor feedback through regular manager/supervisor meetings

Tessitura

  • Maintain Tessitura performance builds for regular and recurring events and performances as directed by the Visitor Services Manager
  • Assist Visitor Services Manager with TNEW maintenance as needed
  • Process library memberships as assigned
  • Troubleshoot technical issues with Tessitura in the moment

Onsite Membership

  • Provide support to the VSA team members for onsite membership sales. Act as a resource for Visitor Services team for questions or issues regarding onsite memberships
  • Meet regularly with Visitor Services Manager to share feedback on onsite membership sales and processes
  • Assist the Membership department with administrative support and data entry as needed

Financial

  • Manage daily cash deposits and keep visitor services desk stocked with required cash for change when manager not on site
  • Track visitor attendance

Qualifications:

  • Possess the ability to supervise the operations and staffing of a public space
  • Strong customer service and communication skills
  • Possess the ability to remain calm under pressure, use good judgement, and respond effectively to visitor and staff concerns
  • A self-starting attitude with the initiative to keep oneself informed and on-task
  • Ability to work well with a team and on individual tasks
  • Ability to troubleshoot and respond effectively during high-volume periods
  • Ability to work a flexible schedule including evenings, weekends, and occasional holidays
  • Must be reliable, punctual, honest, and a team player attitude
  • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors

Physical Requirements:

  • Prolonged periods of remaining stationary working on a computer
  • Ability to move about in the office to access files, printers, etc.
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
  • Must be able to exchange accurate information with visitors, staff, departments, and vendors.
  • Ability to see, listen, and talk for extended periods in person, over the telephone and computer, and understand printed materials

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Starting Salary: $21.50 per hour
Starting compensation is based on meeting minimum qualifications.

ICA Compensation

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

Interested candidates should send a resume and letter of interest to bthurston@icaboston.org. When applying, please include “Visitor Services Supervisor” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The job description provides an overview of this newly created position. The role is expected to evolve and grow with time and learning. The department is looking for a candidate who has the flexibility to adapt to the position and needs of the department.

The Human Resources Coordinator (HRC) provides day to day administration of the Human Resources department, in support of maintaining a productive, high performance and collaborative work culture under the supervision of the Associate Director of Human Resources and Senior Director for Culture + Equity. The Human Resources Coordinator will assist with a variety of department processes to facilitate the successful implementation of initiatives and programs that foster an environment to attract, develop, retain, and engage a creative and adaptable workforce. The role has a specific emphasis on supporting recruiting, benefits administration, payroll, compliance data and reporting, and the coordination of staff training and metrics. This is a full-time, salaried position.

The Human Resources Coordinator contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Please note:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.
  • The ICA offers the flexibility of a hybrid work week, which averages three days a week onsite for employees who are eligible to work remotely (subject to change, and at managers discretion).

Responsibilities:

Recruitment & Onboarding

  • Assist with the recruiting and hiring process by working closely with hiring managers actively to post openings externally to attract a strong and diverse applicant pool, assist hiring managers with the selection of candidates, interviewing, scheduling and reference-checking process, and maintaining frequent communication with applicants
  • Administer the new hire onboarding process including orientations and logistics, providing feedback for continuous improvement
  • Administer CORI check processing

Benefits Administration, HR Compliance and Reporting

  • Responsible for administration of benefits (including enrollments, changes, terminations, invoice reconciliation) for benefits programs including medical, dental, vision, life, and disability insurance; flexible spending accounts; employee assistance program (EAP); and 403(b) retirement plan; Participate in benefit audits and reporting; Assist with benefits open enrollment processes
  • With oversight from the Associate Director of Human Resources process all workers comp claims, FMLA requests, and facilitate PFML/STD/LTD claim requests
  • Answer employee questions on benefits, administer open enrollment of benefits and communications
  • Under direction of Associate Director of Human Resources, complete annual compliance filings and surveys
  • Assist the Associate Director of Human Resources in implementing and carrying out Human Resources programs and projects, such as grant reporting, audit requirements, policies and compliance, and handbook review, as needed

Employee Relations

  • Administer and track annual performance review process and new hire 90-day review
  • Serve as first line of contact to employees to answer questions on ICA policies, procedures, and benefits. Reinforce the organization’s policies, rules, and procedures to ensure employees’ awareness and wellbeing. Provide an open line of communication for employees via email, phone, slack, Teams, and/or in person; refer complex and/or sensitive matters to the appropriate HR team member.
  • Schedule, conduct, and analyze exit interviews and make actionable recommendations based on data
  • Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; Assists with communicating policies and practices to maintain compliance

Training + Development

  • Coordinate internship program, to include communicating with prospective and current interns and intern supervisors and facilitating learning opportunities for interns
  • Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments, collaborate with staff and managers to obtain accurate and pertinent information. Trainings may include safety training, anti-harassment training, professional licensure, and certifications
  • Collaborating with the Sr. Director for Culture + Equity, assist with the development of wellness, equity and belonging initiatives to deploy to ICA staff
  • Recommend training topics to Sr. Director for Culture + Equity based on staff feedback to enhance the employee experience, professional development, and ICA work culture. Assist with arranging and hosting events, training, and workshops onsite and virtually
  • Oversee logistics of staff Cohorts, agendas, materials and metrics

Qualifications:

Education and Experience

  • Human Resources certificate or degree desirable and/or two or more years of relevant human resources experience; working knowledge and understanding of Human Resources principles, best practices and procedures, and federal, state, and local employment laws

Required Skills and Qualifications

  • Service orientated, collaborative, creative, and enjoys engaging with others
  • Excellent interpersonal skills that build trust and instill confidence with employees across the organization
  • Strong and effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing
  • Proactive, entrepreneurial, can operate resourcefully in a fast paced, dynamic environment
  • Highly organized and diligent, attention to detail and follow through. Excels at prioritizing tasks under shifting demands with ability to meet deadlines
  • Ability to work effectively, both independently and collaboratively as a team
  • Ability to handle sensitive and confidential information with a high degree of professionalism and discretion
  • Commitment to working with a diverse constituent base including staff, Boards, artists, and volunteers
  • Must be proficient in Microsoft Office Suite, with strong PowerPoint and Excel skills
  • Ability to occasionally work outside of Museum’s business administrative hours, when necessary

Preferred Qualifications

  • HRIS and/or payroll processing experience
  • Recruiting and interviewing experience; familiarity with talent recruiting platforms
  • Prior experience analyzing and organizing data desirable
  • Ability to conduct training programs and make group presentations

Physical Requirements:

  • Possess mobility to work in an office setting and use office equipment; move about throughout the museum, occasional travel offsite to different ICA locations
  • Ability to see, listen, and talk for extended periods in person, over the telephone and computer, and understand printed materials
  • Prolonged periods of remaining stationary working on a computer, standing and/or moving about the office and museum
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
  • Must be able to exchange accurate information with staff, departments, and vendors

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Starting Compensation: $55,000.00 Annually
Starting compensation is based on meeting minimum qualifications.

ICA Compensation:

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

Interested candidates should submit resume and letter of interest to jobs@icaboston.org. When applying, please include “HR Coordinator” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.