Retail Floor Supervisor

The Retail Floor Supervisor for the ICA Store is responsible for the day to day operations of the physical ICA Store including providing a high level of customer service to visitors in a friendly, prompt and proactive manner and maintaining the store appearance and merchandise under the direction of the Retail and Online Sales Manager. The Retail Floor Supervisor will direct and guide sales associates to carry out the priorities during their daily shifts.

The Retail Floor Supervisor must be available to work evenings, weekends, holidays, and occasionally during special events/performances. This position is required to work onsite. This is a full time, hourly position.

The Retail Floor Supervisor contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

WORKING AT THE ICA

• All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.

Responsibilities:

• Serve as a leader and role model for the sales team by providing a high level of customer service to store visitors, a keen understanding of all ICA Store products, and a positive attitude for the store and the institution.
• Operate the Point of Sale (POS) system and process sales transactions for store customers.
• Supervise and direct sales associates while on the floor, including following all ICA Store policies and procedures, and report issues and concerns to Retail and Online Sales Manager.
• Open and/or close the store, execution of POS/closing reports and reporting on sales activity, shrinkage/theft control.
• Oversee store operation schedule and maintain staffing levels including schedules.
• With the Retail and Online Sales Manager, interview, hire and train all Sales Associates.
• Review and approve all Sales Associates’ timesheets for payroll and time-off requests.
• Unpack, inspect, and store incoming merchandise.
• Maintain stockroom and inventory organization.
• Maintain store appearance, and merchandise presentation on a daily basis.
• Restock merchandise in store.
• Under the direction of the Retail and Online Sales Manager, assign online fulfillment tasks to Retail Associates.
• Assist in planning and execution of specialty retail sales events and book signings.
• Maintain a presentable personal appearance and follow the dress code provided by store management. 
• Maintain a well-informed and working knowledge of exhibitions, programs, and schedule of events
• Required to work weekend hours (mandatory), at least one evening, and holidays.

Qualifications:

• Possess the ability to supervise the retail store and staffing of a public space
• Strong customer service and communication skills
• Possess the ability to remain calm under pressure, use good judgement and respond effectively to customer and staff concerns
• A self-starting attitude with the initiative to keep oneself informed and on-task
• Ability to work well with a team and on individual tasks
• Ability to troubleshoot and respond effectively during high-volume periods
• Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors and vendors
• Ability to work a flexible schedule including evenings, weekends (required), and occasional holidays
• Must be reliable, punctual, honest, and have a team player attitude

Physical Requirements

• Possess ability to work and move about in a retail and office setting and use computer-based systems (e.g. computer, register, credit card machine, printer)
• Prolonged periods of remaining stationary working on a computer-based equipment, standing and/or moving about in the museum store.
• Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials.

• Must be able to exchange accurate information with departments, and with diverse and multigenerational staff and visitors.
• Must be able to lift up to 30 pounds, pushing, pulling and gripping.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Pay Rate:  $21.50

Pay rate is based on meeting minimum qualifications.

ICA Compensation

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

How to Apply:

Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Retail Floor Supervisor” in the subject line.